Unsolicited Cease notice

[sondek02]

Hopefully someone can help.

I tried to move to Now broadband in January as I was out of contract and the price has risen by £10.

The transfer failed.

Now tried again in February and that failed.

I was away most of March but near the end of March I tried to move to Plusnet.

That again failed.

TalkTalk are saying I have an Unsolicited Cease Notice on my line, generated by Sky, and I cannot move to anyone else until this is removed.

I gave TalkTalk the authority to remove the Cease Notice but they refused.

I have spoken at length to Now (part of Sky) and Sky who say they did not generate this cease request and cannot remove it.

So I am stuck tied to TalkTalk with no means of getting free.

Has anyone else had this issue?

Can  anyone suggest a solution?

Thanks,Michael

[Arne-TalkTalk]

Hi sondek02

I will speak to our provisioning team to get the stuck migration order removed from the line. 

Sorry for any inconvenience caused. 

[ferguson]

You will probably have to wait until at least tomorrow, we are still in the Easter weekend. 

[sondek02]

OK I have done this but no replies yet.

I seem to remember being asked when I took out the TalkTalk contract if I was happy to have an Internet phone line.

I said yes because this was the cheapest option.

Could this be why another supplier cannot get the phone line ?

Also I am out of contract.

If I renewed my contract would this get rid of the cease ?

[ferguson]

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.