Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Return equipment

Jeaniekins
First Timer
Private Message

on ‎08-04-2023 10:03 AM

Message 4 of 4

Hi. I cancelled my contract in November 2021. I received envelope and returned equipment as requested immediately then. I have the email confirming it was received. Today, 21months later,  April 2023, I received an envelope and returns label asking me for equipment to be returned . My name and address is correct. If the customer ref on the label  is the customer number, then it’s not for me.

0 Likes
3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Jeaniekins

on ‎11-04-2023 04:14 PM

Message 1 of 4

Hi Jeaniekins

 

I can only apologize that you have sent that letter, its definitely a mistake. 

 

Please dis-regard it. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Jeaniekins
First Timer
Private Message
In response to Gliwmaeden2

on ‎08-04-2023 10:41 AM

Message 2 of 4

Thank you. I’ve added details to the profile. They be honest, I didn’t know if it would let me still log in after so long. No harm done but receiving the letter after so long did confuse me. 

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎08-04-2023 10:35 AM

Message 3 of 4

There's a certain amount of chaos with the correct recording and processing of the returns, @Jeaniekins. You are not the first to report this happening so much later. 

 

Hang onto the email and staff will follow this up for you on their return after the Bank Holiday. 

 

Add your old Talktalk landline number to your community forum profile details. Staff need this information to identify your account. 

 

Go via your avatar/name; settings; Personal Information.  SAVE CHANGES. 

 

Moving this to the billing section for you. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
© TalkTalk 2026