My mother is very elderly and technically incapable of handling modern communication methods and she has just lost her husband of 64 years, her bank account has been shut down and we need to establish a new direct debit mandate, that's all we need. But your people at the call centre will not do it because of "data protection" because my mother has lost her particulars to create a log-in account they won't let me (her son) give details of her new bank account over the phone (I'm trying to give you money). The thing is I haven't had an issue with any other company or body about setting up new DDs just TalkTalk. She can't afford to lose contact with the outside world because of you're total inflexibility; it's a disgrace.
