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Disconnected

Stressa
Chatterbox
Private Message TalkTalk

on ‎12-05-2023 06:57 PM

Message 4 of 4

Just been disconnected for no known reason. Been in rental for 4 weeks, had internet and phone for 2 weeks due to incompetent change over by talk talk and now they have disconnected my account. 
spent last hour on chat to be told that I need to speak to a manager which could be between 24 to 48 hours. 
Again I can’t work from home, the telly can’t run and the wife’s internet is not available due to no Wi-Fi. 
who can I contact to get things moving. 
mos it can’t be due to not paying bill as I am in credit from compensation due to delay in installation into the rental. 

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Stressa

on ‎18-05-2023 02:51 PM

Message 1 of 4

There is an order ready to go live on 02/06/2023 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Stressa
Chatterbox
Private Message TalkTalk

on ‎15-05-2023 11:49 AM

Message 2 of 4

I have been on the Chat for nearly 2 hours. They are telling me that the account has been disconnected and that I need to open a new account. I cannot accept this type of service and I will be looking for a new provider who cannot be any way as incompetent as Talk Talk.

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ferguson
Community Star
Private Message TalkTalk

on ‎12-05-2023 07:09 PM

Message 3 of 4

It looks like you have been restricted because you haven't paid your bill. I doubt that any compensation has come through in time to cover it. 

 

I have moved this to the Billing section for you, but the support team here won't be back online until Monday.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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