Do I stay or Do I go ?
on 15-03-2023 01:53 PM
Message 22 of 22
I have been a TT (in one form or another) customer for 21 years
It is time to consider my future internet connection - my latest two years expires on 11 May
Do I stay or Do I go - as Joe Strummer asked
This depends on what TT plan to charge for the next 2 years
I have been paying a reasonable £25 inc calls
Similar will keep me - much more - goodbye......
What is the future going to cost me ?
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21 REPLIES 21
on 19-04-2023 01:57 PM
Message 1 of 22
The reason was possibly that I gave them two options
1. A similar rate to that that I have been paying for 2 years (£25 for Fibre 65 with calls package included)
2. I leave them after 21 years - to the opposition (local FTTP - 150Mbps for £23.50 with calls package from £3.50)
They chose the former..
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on 05-04-2023 03:46 PM
Message 2 of 22
Hope you don't mind me asking.
About to attempt to negotiate my own potential 'renewal', and wondered if you would mind clarifying.....given Arnie has said elsewhere in forum that from 3/9/2022 Talk Talk are no longer offering ANY promotions whereby a free uk unlimited calls boost is included, can you break down your new Fibre 65 @ £25 pm including calls for me to understand better how it was arrived at?
I can see you originally said £27 including calls, then mention a £2 call credit (being given as a one of £36), so £25, however, given that Arnie has said UK call boost is currently £16 as standard, does the £36 one off credit mean calls will be costing you £14 and if so, are you only being charged £11 pm for the Fibre 65 (which seems exceptionally low)?
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on 28-03-2023 08:46 AM
Message 3 of 22
Thanks for the update.
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25-03-2023 09:58 AM - edited 25-03-2023 09:59 AM
Message 4 of 22
Theyre even crediting me for a "no longer available" discount !
EXCELLENT
This means £25 per month - for a 65Mbps line and calls - fixed for 18 months
It is 18 month contract, however, there was additional £2.00 discount you had for Unlimited UK Calls Boost which is not available anymore, we can put £36.00 one off credit on your online account to cover overcharge next 18 months.
The reason why we would put £36.00 credit is because Unlimited UK calls boost is no longer available at the discounted price.
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on 24-03-2023 04:03 PM
Message 5 of 22
Cool, thanks for letting us know. 🙂
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on 24-03-2023 04:02 PM
Message 6 of 22
£27 fixed for 2 years (no annual rises) for a 65Mbps connection with calls package
That's acceptable to me
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on 23-03-2023 01:13 PM
Message 7 of 22
I understand, but when you include the CEO it will be classed a complaint.
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on 23-03-2023 01:10 PM
Message 8 of 22
It's not a complaint - as such - more a query
but yes I will let the forum know how I get on
I have already received a reply from CEO
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on 23-03-2023 10:13 AM
Message 9 of 22
Let us know how you get on with the complaint.
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21-03-2023 03:56 PM - edited 22-03-2023 09:02 AM
Message 10 of 22
Call packages are from £3.50 - with callsafe
https://jurassic-fibre.com/home-broadband/
https://jurassic-fibre.com/home-broadband/home-phone/
I would prefer to stay with TT - But not at ANY price
Jurassic Fibre
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on 21-03-2023 03:21 PM
Message 11 of 22
There are some remarkable deals to be had if you have a new provider operating in your area and that looks to be pretty good. Does it include calls? Bear that in mind if it is important to you.
And btw it's "Should I Stay or Should I Go." 😉
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21-03-2023 03:12 PM - edited 21-03-2023 03:13 PM
Message 12 of 22
Since I got nowhere with LIVECHAT (the person that I chatted to - believed that I was already on FTTP) I have emailed concerns@talktalkplc.com and have copied in TT CEO - To see what they come up with.......Does TT not have a support email address ?
I have the option of leaving TT (After 21 years) and moving to my local ISP's FTTP connection for £22.50 per month (150Mbps) plus home phone from £3.50 per month. This is a guaranteed connection speed and FIXED price for 2 years !!
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on 20-03-2023 12:58 PM
Message 13 of 22
Hi Weevie
We are no longer permitted to do renewals via the community Sorry.
Your out of contract price right now will be around £45 there is also a price increase on the way, so the best option would be to contact the loyalty team on 03451720088 or Live chat they will be able to see what options are available
Regards
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on 19-03-2023 04:09 PM
Message 14 of 22
https://community.talktalk.co.uk/t5/Articles/Our-pricing/ta-p/2212258
I would wait for Arne to pick this up before you do anything further.
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on 19-03-2023 03:04 PM
Message 15 of 22
What will I pay - if I do nothing ?
ie) What is TT's normal price now ?
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on 17-03-2023 11:00 AM
Message 16 of 22
They don't seem to be authorised to do this any more, @Weevie.
Gliwmaeden2, a fellow customer.
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on 17-03-2023 10:40 AM
Message 17 of 22
Arne somehow managed to get me a good deal, 2 years ago - I was hoping for something similar again ???
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16-03-2023 12:04 PM - edited 16-03-2023 12:13 PM
Message 18 of 22
You'll need to use Chat or call 03451 720088 to see if it can be beaten, @Weevie.
Contract renewals can't be processed via the forum. You need to be within the last 90 days, which you are, so there would be no admin fee.
For cancellations, confirm it via phone.
You need to be within the last 30 days to avoid early termination fees.
Gliwmaeden2, a fellow customer.
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on 16-03-2023 11:59 AM
Message 19 of 22
Hi
If you are near the end of the contract, you can speak with loyalty to see what offers are on the Table however if you decide not to take an offer, then you do need to give 30 days notice for a cancellation and there would be an early termination fee, so when I say near the time, I meant with around 30 days left to end of contract 🙂
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 16-03-2023 11:56 AM
Message 20 of 22
You say "nearer the day" - surely 6 weeks is close enough ?
I can get a 450Mb/s FTTP connection for £25 - with calls at an extra £3.50 - can this be matched or beaten ?
No installation charges - and fixed for 2 years
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