Hi,
on Wednesday 12th April the engineer came to my house to make a new installation. He had to leave without having the system working as there was some issue that he could not fix by himself(something related about wrong rerouting/sasa).
Next day I contacted customer support to see if there was an ETA for the fix, and they told it would be *another* 2-3 days, when they initially told me it would take 48h top. The customer support rep offered me a free month discount, which I really appreciated although would have preferred having my internet working as I had waiting more than one month for it.
Eventually, an engineer came on Saturday 15th and they finally fixed it(this time the Openreach went the last mile to get it done)
Ok, the thing is now that I have seen my next bill and you are pretending to charge for the days I got not service and for instance, there is no automatic ofcom compensation applied which I presume I am entitled as you failed to start the service for the starting date.
If you are not going to give that free month I was promised, the very least would be to apply that compensation or the most decent one, not charging for the days I never had service, which you should be aware of.
This has been a really bad first experience.
