Failed Direct Debit

[hutchys]

Hi,

Like what seems a few others I appear to have had a failed Direct debit. I suspect Talk Talk have an error and not asked for money. Weirdly it was the 10th anniversary year of the direct debit, don't think they expire.

Been informed been charged £12.50.

I don't have the ability to talk to them during the day as at work, and there does not seem to be an email contact for them either.... 

[Arne-TalkTalk]

Hi @hutchys

Thanks for raising this 

This has been escalated to the billing team as a fault in our systems, 

Because of this there will not be extra charges.

[Gliwmaeden2]

@hutchys,

There does seem to be a cluster of these DDs that Talktalk appears not to have actioned correctly for 17th May and are now warning you of late payment charges. 

There is plenty of time ahead of the next billing cycle for any wrong charges to be remedied before the next bill is produced. 

Hopefully staff will pick up the issue and address it in the next few days and give everyone peace of mind!

Staff reply during the day, Monday to Friday.