Final bill confusion

[Drum51]

Hello I am seeking some advice/guidance regarding my final TalkTalk bill and early termination charges. 

I have changed to another provider using their contract buy-out offer. I had not cancelled my TalkTalk service as I was required for the new provider to use One Touch Switching to switch provider. 

On 24th June 2025. The day I placed the order for my new provider I received an email from TalkTalk stating "We estimate that your total early termination fee will be £97.92" 

I had my new services installed 1st July 2025 and my Talk Talk service disconnected on 4th July 2025.  I have checked my July bill which shows a balance of -£2.51. I have contacted TalkTalk via live chat who advised this is my final bill which I do not think is correct due to previously been advised of early termination costs. I tried to double check and spoke with TalkTalk via the telephone who advised my final bill will be issued on 4th August 2025. This is a major issue for me as the new provider requires my final bill to be provided within 30 days of my new service going live. If TalkTalk only issue my bill with the early termination charges on 4th August then I will have to pay for both services. Would't the early termination charges show on July's bill. Any information or clarity would be greatly appreciated due to conflicting information. Thank you very much for your time.

On 2nd July I received an email that said We’re sorry to hear that you’re thinking of leaving TalkTalk.

On 4th July I received a telephone call asking why I had left TalkTalk. I explained that I lived in a MDU and TalkTalk would be unable to provide FTTP to my property as another provider had installed the infrastructure. I had agreed to a free FTTP upgrade when I renewed my contract previously. They then advised that the services had been disconnected. 

[Drum51]

Thank you very much for your reply. I will ring them again tomorrow during opening times. Thank you.

Update.

I have spoken with TalkTalk today. I have been advised to wait til Friday as the final bill is issued in 10 days after disconnection. Any option related to billing on the phone issues a message about TalkTalk have changed things around here. You receive a text and then the call is ended. I managed to get through to cancellations after three unsuccessful calls. Thank you.

[Gliwmaeden2]

@Drum51, this article suggests that the final bill date can be brought forward:

https://community.talktalk.co.uk/t5/Articles/Your-final-bill/ta-p/2205229

It's probably something you need to speak to the billing team about.

Open on 03451 720088 from 9am - 7pm.