When did you sign up, @Kp&monty ?
You need to be past any cooling off period, and gifts / vouchers take anything from 30 to 90 days, depending on the terms at the time.
I'll move this to the billing section for you as it is not a problem with your broadband service.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
