Future FIbre - Fibre 65 installed and working but no bills

[phuduhudu]

I had fibre to the premises installed last year and it works fine but I realised I have not been getting bills. I have been through several departments on chat and on calls all of who are telling me my account is closed. They don't seem to be able to do anything about the fact that I am receiving broadband but no bills for it.

[Arne-TalkTalk]

Hi @phuduhudu

It has been logged to fix the account ASAP. 

When I get an update I will let you know.

[phuduhudu]

It's been nearly two weeks now and I haven't heard anything so I am not sure that it has been logged as an issue but I don't know how I can get it logged as an issue because everyone I speak to on the phone just tells me my service is disconnected.

[Arne-TalkTalk]

Once we find out what the issue is, will contact you.

[phuduhudu]

Thanks Arne. Does that mean someone will get back to me about this?

[Arne-TalkTalk]

Hi phuduhudu

Thanks for letting us know.

The account does show as disconnected, we will need to log this as a fault.