Gift card offer not fulfilled by TalkTalk

[pinkfire]

Hello.

Posting on here because there is seemingly no other way to get support.

At the point of purchasing the full fibre TalkTalk package almost a year ago, I became eligible for £75.00 gift card. After much chasing, I did receive an electronic gift card, but it was for an incorrect amount (a lot less that £75.00). I continued chasing this up and as yet, it has not been rectified.

Broadbandchoices have confirmed that this was re-escalated to TalkTalk on 29/11/2024. Today is 25/03/2025.

My circumstances have been verified- TalkTalk just need to confirm the additional funds. It's unclear what the delay is. I look forward to a prompt explanation and resolution in the response on here.

Thanks

[Arne-TalkTalk]

Sorry for upsetting you.  

I cant see how much you were sent and you didn't say, hence my question.   

I have passed your details to the voucher team to get the remainder issues ASAP.

Regards

[pinkfire]

Hi Arne, only £45.00 was received in November 2024. Nothing since.  I immediately raised the issue with Broadbandchoices.  I was advised to redeem that amount and the missing amount would be issued to me asap. Instead, TalkTalk have failed to engage in any correspondence about it despite escalation.

The fact you work for TalkTalk and are having to ask me for this information says a lot.

[Arne-TalkTalk]

Hi @pinkfire

So how much did you receive?