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Got a package upgrade I didn't ask for

DaveBlom
Chatterbox
Private Message TalkTalk

yesterday

Message 3 of 3

Before we had the physical full fibre connected I was on Package Fibre 35, I seem to have been upgraded to Fibre 150 for some reason without actually asking for it. Could somebody please explain why.

 

Cheers

 

Dave

 

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2 REPLIES 2

DaveBlom
Chatterbox
Private Message TalkTalk

yesterday

Message 1 of 3

Hi Keith,

 

No problem with the service. Just that the package has changed, it also will go up to £40/month after discount period. I didn't get any notification of this and I think I should have. It's a first world problem I know but I like to be informed of changes like this.

 

Cheers

 

Dave

 

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KeithFrench
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Full Fibre 150 is often the free upgrade option. Do you have any problems with it?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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