Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Got a package upgrade I didn't ask for

DaveBlom
Chatterbox
Private Message TalkTalk

on ‎03-03-2025 12:52 PM

Message 6 of 6

Before we had the physical full fibre connected I was on Package Fibre 35, I seem to have been upgraded to Fibre 150 for some reason without actually asking for it. Could somebody please explain why.

 

Cheers

 

Dave

 

Labels:
0 Likes
5 REPLIES 5

Arne-TalkTalk
Support Team
Staff
Private Message
In response to DaveBlom

on ‎04-03-2025 01:27 PM

Message 1 of 6

Hi DaveBlom

 

I would suggest calling us and speaking to the full fibre team. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

DaveBlom
Chatterbox
Private Message TalkTalk
In response to KeithFrench

on ‎04-03-2025 10:32 AM

Message 2 of 6

Hi Keith,

 

Many thanks for that, I've got my info updated.

 

Cheers

 

Dave

 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎04-03-2025 10:28 AM

Message 3 of 6

In that case, I have asked one of TalkTalk's support to pick your thread up and advise you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes

DaveBlom
Chatterbox
Private Message TalkTalk

on ‎03-03-2025 04:36 PM

Message 4 of 6

Hi Keith,

 

No problem with the service. Just that the package has changed, it also will go up to £40/month after discount period. I didn't get any notification of this and I think I should have. It's a first world problem I know but I like to be informed of changes like this.

 

Cheers

 

Dave

 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎03-03-2025 02:55 PM

Message 5 of 6

Full Fibre 150 is often the free upgrade option. Do you have any problems with it?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes
© TalkTalk 2026