Leave the router switched off for a minimum 30 minutes, @Pat1981
https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934
I'll move this to the billing section for staff to check what's going on.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
