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I have not received my giftcard over 5 months after switching

BenHyman
First Timer
Private Message

on ‎03-08-2023 10:00 AM

Message 3 of 3

I signed up the same day so I know it was before the deadline. When I check the link on the 'Check your voucher status' it just says "Once your provider lets us know you have completed your purchase we will update this page'. From what I know it can take up to 45 days. I registered 16/02/23, It is now 03/08/23. This needs to be sorted as soon as possible.

Ben Hyman
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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎04-08-2023 10:15 AM

Message 1 of 3

Hi BenHyman

 

What was the amount of the voucher?  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎03-08-2023 10:45 AM

Message 2 of 3

You need to complete your community forum profile details for TT staff to identify your account, @BenHyman.

 

Add your Talktalk phone number  / account number by going via your avatar/name; settings. Personal Information. SAVE CHANGES. 

 

Your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.

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