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Get tailored support with your TalkTalk account and bills.

I paid my bill through direct debit and now i have been told that payment didnt go through,

Customer1648
First Timer
Private Message TalkTalk

on ‎04-05-2024 06:14 PM

Message 3 of 3

So I have just received an email saying that my payment that I had already made, And checked it was clear on my account is now telling me that I still need to pay my bill! This is absolutely unacceptable.

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎08-05-2024 12:42 PM

Message 1 of 3

Can you check your direct debit details are correct in My Account. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎04-05-2024 07:11 PM

Message 2 of 3

Staff will respond after the Bank Holiday, @Customer1648.

 

If you try Chat, they should be able to help before then. Phone support won't be available for this on Sunday. 

 

Check opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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