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Get tailored support with your TalkTalk account and bills.

My bill today

Marilyn29
First Timer
Private Message TalkTalk
Message 3 of 3

Why has my bill gone up today to £36?
Last month it was £28

ive just renewed my contract with you for another 2 years at £28/ month

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Marilyn29

 

You renewed 1 day after the bill was produced, so any overcharge will show on your next bill produced on the 01/06/24

 

Regards.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Check all the details in My Account, @Marilyn29.

 

If you renewed just after the bill was made up, any difference will apply from when you renewed and refunded on the next bill.

 

Once made up, the current bill can't be altered but overpayment will be reflected in the next one.

 

Did you receive new contract details by email?

 

If you renewed online, you may automatically have Supersafe which is now @£6.00. Check all other boosts and also whether your account reflects the new contract at all.

 

Does it show the new end date?

 

If not, the renewal hasn't been correctly processed. 

 

Staff reply during the day  Monday to Friday. 

Gliwmaeden2, a fellow customer.
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