My bill today
on 02-05-2024 04:45 PM
Message 3 of 3
Why has my bill gone up today to £36?
Last month it was £28
ive just renewed my contract with you for another 2 years at £28/ month
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2 REPLIES 2
on 08-05-2024 02:05 PM
Message 1 of 3
Hi Marilyn29
You renewed 1 day after the bill was produced, so any overcharge will show on your next bill produced on the 01/06/24
Regards.
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on 02-05-2024 06:05 PM
Message 2 of 3
Check all the details in My Account, @Marilyn29.
If you renewed just after the bill was made up, any difference will apply from when you renewed and refunded on the next bill.
Once made up, the current bill can't be altered but overpayment will be reflected in the next one.
Did you receive new contract details by email?
If you renewed online, you may automatically have Supersafe which is now @£6.00. Check all other boosts and also whether your account reflects the new contract at all.
Does it show the new end date?
If not, the renewal hasn't been correctly processed.
Staff reply during the day Monday to Friday.
Gliwmaeden2, a fellow customer.
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