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Incorrect Billing - Supersafe Boost

MajorBash67
Team Player
Private Message TalkTalk
Message 6 of 6

Good Afternoon,

I just received my latest TalkTalk bill, incorrectly charging for Supersafe Boost at £6.00 plus another charge for a 'reversal fee'. I did receive an email last month as I am coming to the end of my contract and the Supersafe Boost was going to be now chargeable. However, I immediately cancelled the boost and received an email confirming this. Also when I logged in to the account website last week and today, that boost shows as 'pending' and no further changes can be made. When can I expect a refund for overcharging me?

 

MajorBash67

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5 REPLIES 5

Message 2 of 6

Thank you kindly 

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Message 3 of 6

Thank you kindly

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

Hi MajorBash67

 

I have requested the boost is removed and a credit is applied. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

Moving this thread to the billing section for you, @MajorBash67.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.