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Increased charge being switched from Shell to TalkTalk

Lynder
First Timer
Private Message TalkTalk
Message 3 of 3

Shell switched my a/c to TalkTalk with the promise of no additional charges.

On the 7th of each month my fee was £33.03

Talk Talk took £48.72 on the 9th for the first debit and then returned to £33.03 for the next.  

Why did the '2 day difference between the 7th & the 9th' payment cose me and additional £15.69? (+68%).  

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Lynder

 

The additional charges are the pro rata charges from day you started upto your first billing date,  and then the advance charge for the month. 

 

I can see that a credit has been raised by our customer service. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Moving this to billing for you, @Lynder.

 

It will be in the queue for attention. 

Gliwmaeden2, a fellow customer.
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