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Broadband help

For queries about your TalkTalk broadband service.

Account

Martin117
First Timer
Private Message TalkTalk

on ‎13-01-2025 10:14 AM

Message 5 of 5

Morning, First of all can I say what a crap system you have, been trying to get things sorted for the last 4 days.

First call was telephone and was put on the what’s app system, this is also a joke as I now been diverted to 5 different people and now being ignored.

problem is I left talktalk on the 31st December 2024 and you even switched all things off as the router was flashing.

put my new suppliers router in and all working fine.

 

so what I want you to do is close my account please. Thankyou.

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4 REPLIES 4

Divsec
Community Star
Private Message TalkTalk

on ‎13-01-2025 01:32 PM

Message 2 of 5

Hi @Martin117 the team here will if one is required. Your post will be picked up by the TT pros shortly.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Martin117
First Timer
Private Message TalkTalk
In response to Divsec

on ‎13-01-2025 01:26 PM

Message 3 of 5

Thanks for getting back to me, no one’s told me this so now paid the bill, and do you send me a return bag?

Divsec
Community Star
Private Message TalkTalk

on ‎13-01-2025 11:34 AM

Message 4 of 5

Hi @Martin117 your account will be closed down once invoices are settled and any requested equipment returns completed. Final invoicing often involves credits so be sure to keep any direct debits active for a while longer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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