@Stays, My Account no longer functions well for this sort of thing.
You'll need to call in on 03451 720088, use Chat or wait for staff to reach your thread in the queue for attention.
I'll move this to billing for you.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
