Leaving TalkTalk when does my service end

[MachamLass]

I have decided to leave TalkTalk and move to BT. My letter from TalkTalk just said that they were sorry to see me go, but didn’t say anything about the date of the switch. BT have told me that TalkTalk blocked the switch until 5 January. Does this mean I will continue to receive TalkTalk services until then? I work from home and so I need to use broadband every day. I don't want to be left in a position where TalkTalk have withdrawn their service, but BT can't start my new service until 5 January.

[Arne-TalkTalk]

Correct your service will transfer to your new provider on that date

[MachamLass]

Hi Arne, many thanks for this information. But just to be 100% clear, does this mean that TalkTalk will continue to provide me with a broadband service up until the transfer on 6th January?

[Arne-TalkTalk]

Hi MachamLass

The transfer date is set for the 6th Jan 2025. 

Regards

[Gliwmaeden2]

You may receive a notification email when posts get a reply, @MachamLass.

It will be from a No Reply address. 

Staff will always post in the thread first of all, and any significant confidential information is sent using the Personal Message system in the profile area.

Only use that to reach staff if they ask you to reply by PM.

[MachamLass]

Hi I have updated my profile with my landline number as requested, and I hope to have a speedy answer to thus question. It would be great if the answer could be emailed to me by TalkTalk, as well as posted on here.

[Divsec]

Hi @MachamLass your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.