Renewed online too early?

[VCW1973]

My contract was about to expire but instead of doing this on the phone and "negotiating" as usual I decided to do it online instead as I was in the office. So I did this (TV now going up from £2.50 to £5.00) but when presented with a "something seems to have gone wrong" page I started a Live Chat. When the team member confirmed that the contract had gone through already and that they could not "help me" I could have kicked myself as I probably could have negotiated with them I guess. Oh well guess it's too late now 🙄 

[Arne-TalkTalk]

Hi VCW1973

Call and ask to speak to the loyalty team on 03451720088 you should be able to re-negotiate. 

Regards

[Gliwmaeden2]

Try again, @VCW1973, because I think the 14 day cooling off period still applies.

I'll move this to the billing section. 

Staff will be able to clarify the situation, but there's usually a queue for attention. 

You could try Chat or phoning again just to see [03451 720088, 9am - 7pm] and post back on here to let us know how you get on.