Try again, @VCW1973, because I think the 14 day cooling off period still applies.
I'll move this to the billing section.
Staff will be able to clarify the situation, but there's usually a queue for attention.
You could try Chat or phoning again just to see [03451 720088, 9am - 7pm] and post back on here to let us know how you get on.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
