I have just received my first bill from Talk Talk after migrating from Shell. This is more than double my previous Shell bill and includes 3 elements:
- a monthly advance charge
- a charge to cover the cost between Talk Talk go live and the first bill (which seems high given that i paid my shell bill quarterly in advance but i have no way of checking as i can't now access my Shell account online)
- a 'one off' charge which appears to be for a quarterly advance payment (it is 3 x the cost of the monthly charge)
I tried contacting the online chat and ended up more confused. I don't understand why i have to pay both a monthly advance charge and a quarterly advance charge. And if, as the online chat person said, i am paying quartely in advance, why is this shown as a 'one off' charge?
Can anyone assist? I'm not sure if i am missing something or if the bill is acually wrong!
