Missing £100 Voucher

[Ian000]

Hi, I switched to Shell energy on 17/6/24. I was migrated to TalkTalk on 23/8. Part of the deal was a voucher for £100. It's now 21/10 and still no sign of this.

I used the TalkTalk chat facility about something else and once this was resolved asked about the voucher. They told me to email concerns@taltalkplc.com which I duly did. Got an email back saying the recipient doesn't exist.

Can you guys help with this please?
Cheers
Ian

[Ian000]

@Gliwmaeden2, concerns@taltalkplc.com was the email address I was asked to send the email to (just checked the chat history to make sure). However, I should have spotted that it was missing a k. Email now resent. Hopefully, I'll be able to post that the issue has been addressed shortly. 

Thanks for spotting and letting me know.

Also, thanks for moving to a more appropriate section.

Cheers
Ian

[Gliwmaeden2]

@Ian000, you are missing a letter k in that address, so if that is where you sent to, it couldn't work.

See the full address here:

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I'll move this to the billing section of the forum for you. Let us know how you get on.