Missing £100 Voucher

[Ian000]

Hi, I switched to Shell energy on 17/6/24. I was migrated to TalkTalk on 23/8. Part of the deal was a voucher for £100. It's now 21/10 and still no sign of this.

I used the TalkTalk chat facility about something else and once this was resolved asked about the voucher. They told me to email concerns@taltalkplc.com which I duly did. Got an email back saying the recipient doesn't exist.

Can you guys help with this please?
Cheers
Ian

[Tommytango]

Thank you,  I'll give that a try

[Gliwmaeden2]

You should be put through to the Shell Migration team, @Tommytango.

If you are still having problems, please return to the message board and click on start a topic to begin your own thread. 

Staff will only respond to the original poster.

[Tommytango]

Hi,

I'm in the same situation as this post. Signed up with shell in june, with the promise of a voucher.  I've contacted talktalk via chat a couple of times, and promised it would happed / told to contact shell.

Shell is uncontactable - no chat facility, and the phone line plays a loop saying contact Talktalk.

Yet again, the voucher is not forthcoming.

Can Talktalk please advise how to remedy this.

Many thanks,

Tommy

[Ian000]

OK thanks.

[Gliwmaeden2]

It's the usual 03451 720088 number, @Ian000.  It will close at 7pm tonight. 

[Ian000]

So do you think you could let me know how to contact them?

[Arne-TalkTalk]

Hi Ian000

You will need to speak to the shell migration team, they will need to check the old Shell account and then escalate it for you.

Regards

[Ian000]

No. The only response I've had was from Gliwmaeden2, a fellow customer.

[Anonymous]

Morning,

Have the team been in contact since your last post?

Thanks

Michelle

[Ian000]

@Gliwmaeden2, concerns@taltalkplc.com was the email address I was asked to send the email to (just checked the chat history to make sure). However, I should have spotted that it was missing a k. Email now resent. Hopefully, I'll be able to post that the issue has been addressed shortly. 

Thanks for spotting and letting me know.

Also, thanks for moving to a more appropriate section.

Cheers
Ian

[Gliwmaeden2]

@Ian000, you are missing a letter k in that address, so if that is where you sent to, it couldn't work.

See the full address here:

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I'll move this to the billing section of the forum for you. Let us know how you get on.