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Missing Giftcard £100

Dalekw29
First Timer
Private Message TalkTalk
Message 13 of 13

Hi there 

 

Can you Please assist with my query.  I have not received any information regarding my Giftcard

 

Regards

 

Dale

 

 

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12 REPLIES 12

Message 1 of 13
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Message 2 of 13

Hi

 Still not received my gift card. Apparently it's on its way

 

 

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Message 3 of 13

Hi Dalekw29

 

Have you received your giftcard since your post?  

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Message 4 of 13

I phoned TalkTalk today and spent 56mins on the phone . I was told by a line manager that he would escalate this further and that he would email me to confirm our conversation . Still waiting on that email , It does appears that he has logged this as a complaint  as i did receive a text message with a reference . To answer your question I have not contacted GiftCloud directly

 

Cheers

 

Dale

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A_R_Moore
Team Player
Private Message TalkTalk
Message 5 of 13

I’m still waiting even after having contacted Giftcloud and opened a dialogue with one of their agents. 
Have you emailed hello at Giftcloud . Com ?

However it seems that TT and Giftcloud have poor communication with each other so trying to get either, or both, to action this satisfactorily is problematic

Cloud Watcher
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Message 6 of 13

Hi

 Can you Please escalate this further still waiting on an update 

Regards 

Dale

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Message 7 of 13

Any update on this Please . Are we waiting on giftcloud or do you need to escalate this further 

 

Regards 

 

Dale

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Message 8 of 13

Any update on this Please 

 

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Dalekw29
First Timer
Private Message TalkTalk
Message 9 of 13

Many thanx for your prompt response 

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Dalekw29
First Timer
Private Message TalkTalk
Message 11 of 13

Hi there can you give me an indication how long this process will take

 

Thanx in advance

 

Dale

 

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 12 of 13
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