Need broadband Order Number

[MrChriZ]

I originally purchased Shell Broadband in April of this year through TopCashBack.  

No email I received had my order number on it, which I need in order to claim back my cashback, and a voucher from GiftCloud

I spent 30 minutes on TalkTalks chat the other day with Asisipho who promised to call me back at 4 after he had spoken to Shell.

However 2 days later I've not received any call back or any other communication.

Can anyone help please?

[Arne-TalkTalk]

Unfortunately not, only the shell team have access to your old account,  You may need to call and ask to speak to the migration team.

Sorry.

[MrChriZ]

Hi Arne,

Do you have any update on this?

Many thanks,

Chris

[Arne-TalkTalk]

I will see what I can find about this, I dont know how the tracking would work as we cant see you account prior to the transfer.