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Netflix Omitted in error from my account ?

ivann1938
Popular Poster
Private Message

on ‎10-09-2023 10:44 AM

Message 3 of 3

I have received numerous Netflix tokens , each of which on activation proves to be faulty but I now believe that the fault lies with my account rather than the Netflix token.  When I go into my account, then to manage add-ons I am unable to access my Netflix password, receiving exactly the same message ( double check the link etc ) as when I try to activate the various Tokens that have been sent to me.

I therefore believe that although I am being charged for Netfix, it has not been included.

I would be grateful if this could be resolved as soon as possible, crediting me for the payment for a service I am not receiving.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎15-09-2023 09:18 AM

Message 1 of 3

Hi ivann1938

 

Netflix is active on your account, the activation code does expire, all we can do is resend the code again for you to activate ASAP. 

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Divsec
Community Star
Private Message TalkTalk

on ‎10-09-2023 11:01 AM

Message 2 of 3

Hi @ivann1938 your post has been escalated and you should hear tomorrow. Only the TT staff can get to the bottom of this for you. Good luck and happy Netflixing. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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