Five weeks ago I tried to log into my account to check my bill. but could not. It transpired that my email address had been removed since my previous log-in. For five weeks I have tried to get an alternative email address non TT address registered. This morning an agent told me he had both de-registered my account and added the email address I gave him to add which seemed to be conflicting statements. I was then told to wait for 30 mins. 90 minutes later I tried asking for a password reset for the new email address but was told it was not registered. When I tried to set up a new account I was told I already had an account so needed to go to login. Not possible as all three of my email accounts come back as not registered. I have just spoken to another agent who tried to register the email address I gave to previous agent but got an error message and said he would need to refer it to the back office so once again the possible 28 day time frame is quoted yet again. He did offer me a £10 credit for all the inconvenience I have suffered. This months bill even had a £2.75 charge for paper billing because there was no email address in my account. Had to ring up and ask for it to be deleted.
