We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Overcharged

toyholden
Newbie
Private Message TalkTalk

yesterday

Message 4 of 4

I have been overcharged by almost £100! Does anyone have any advice please, I cant even find an explanation when I downloaded by bill

Labels:
0 Likes
3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk
In response to toyholden

yesterday

Message 1 of 4

OK, wait for the support team to pick this up when they are back online from Monday and they can look into this for you.

toyholden
Newbie
Private Message TalkTalk

yesterday

Message 2 of 4

I have just looked at my bill in more detail and I have been charged for an engineer visit, which I had last month. But the engineer informed me that the problem was outside my property which was beyond my control so Im not sure why I was charged?

 

0 Likes

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 3 of 4

It's probably due to your contract period and promotional period expiring.

 

You can check this in My Account and if so, I'd suggest you phone the Loyalty Team to discuss as they hold the best deals and you can tailor your requirements with them.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
© TalkTalk 2024