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Phone & Broadband Charges

Davidson516
First Timer
Private Message TalkTalk

on ‎15-04-2024 05:25 PM

Message 3 of 3

I had a representative from TalkTalk cold call on me this afternoon. 

After asking what I was being charged for my phone & Fibre Broadband he went online and suggested I was being overcharged and that he could get a better charge. Again after showing me what I was being charged he then went to his tablet and after asking a few more questions told me that he could get me a new contract at just £26.00. 

He made a few more adjustments and then asked me to fill in some questions on his tablet. At this stage, I declined and finished my discussion with him. 

What was this all about?

 

Joe

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

‎15-04-2024 05:29 PM - edited ‎15-04-2024 05:30 PM

Message 2 of 3

Was this a caller in person on your doorstep?

 

Please clarify and did they have ID of some sort?

 

Are you near the end of your current contract?

 

Probably wise not to progress with it if in any doubt at all.

 

Staff will respond during the day, @Davidson516.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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