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Message 6 of 6

I was promised a prepaid Mastercard when I didn’t leave talktalk - this hasn’t arrived. Is there an email to chase for this?

5 REPLIES 5

Staff

Message 1 of 6

Hi Billorwill

Can you check your spam folders an email was sent today.

Thank you

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Staff

Message 2 of 6

Hi Billorwill

I have found the retention notes, its for £130 so I have escalated this for you.

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Message 3 of 6

I believe it was 140 or 150

Staff

Message 4 of 6

Hi Billorwill

How much was the card for?

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Message 5 of 6

I'll move this to the billing section, @Billorwill.

Staff reply during the day, Monday to Friday.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.