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karam_fr · ‎16-09-2023

So, I'm moving to a new house soon.

I've just realised I was under an 18-month contract (I don't remember when this was extended and could not find any email about this...). I would need to pay £50 to terminate the contract earlier.

On the other hand, moving houses and staying with TT would cost me £60.

When I consider that my bill has increased 30% in less than 2 years (No, this does not reflect inflation...) and that I could find cheaper offers -including 3 free months- and only tie me to a contract for 12 months...

Is the choice that clear or am I missing something?

ferguson · ‎18-09-2023

Yes, you may have have missed Arne's response earlier.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

karam_fr · ‎18-09-2023

Thank you for your answers.

There is something that I am not clear about... If I move house and take my current TalkTalk contract with me there is a £60 fee isn't there?

Arne-TalkTalk · ‎18-09-2023

Hi karam_fr

If you follow the homemove process and start a new contract there is no fee, if you wish to see out the remainder of the current contract there is a £60 fee. If you cancel currently the fee is £62 based on the remainder left on the contract.

Regards

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ferguson · ‎16-09-2023

Just to add, there isn't a fixed fee for cancelling your service early, it depends on how long there is left on your current contract. Again, customer services can advise.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

ferguson · ‎16-09-2023

If you take out a new contract when you move then neither the early cancellation fee, nor the home move fee should apply. Get in touch with customer services to discuss your options.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

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