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Problem accessing billing with Firefox

shiroisaru
Chatterbox
Private Message TalkTalk

on ‎18-01-2025 08:57 AM

Message 4 of 4

For some time now, I've been unable to access the billing section of the website using Firefox on Windows 10.
I have no problem using Chrome, but I use FF for everything else as Chrome is not a browser with which I feel comfortable.
Is anyone having a similar problem?

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎21-01-2025 12:33 PM

Message 1 of 4

Hi @shiroisaru 

 

Another customer has posted this advice. 

 

"This is due to Firefox implementing "Enhanced Tracking Protection"
To resolve;
Click the Firefox "Shield icon" to the left of the Firefox browser Address bar.
Turn off "Enhanced Tracking Protection".

 

Can you try this. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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shiroisaru
Chatterbox
Private Message TalkTalk
In response to Divsec

on ‎19-01-2025 06:11 AM

Message 2 of 4

Hi Divsec,
Thanks for your reply.
Yes, I've tried clearing the cache.

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Divsec
Community Star
Private Message TalkTalk

on ‎18-01-2025 11:53 AM

Message 3 of 4

Hi @shiroisaru have you tried clearing the cache on your preferred browsers?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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