I have a problem cancel contract with TalkTalk. I contacted TT in January to cancel my service. I didn't want to renew my contract, which was until 4th March. I don't need a phone line any more as well. The gut who I talked to in January told me that I will receive an email with confirmation a few days after my call. I didn't receive anything from them. I did contact them on chat and I was told that somebody calls me within 24/48 hours, and I've heard nothing, no phone call.
In this chat they told me that they have 2 types of cancellations:
1. When you wish to retain your landline number. Here you are required to advise your new provider and they contact us on your behalf giving us a date to disconnect the services.
2. When you do not wish to retain your landline number. Here you are required to place a disconnection notice with us. Our system requires 30 days to disconnect the services and close your account.
They told me that they have the terms and conditions that were read to me on this day and that when a new provider does not place an order, my contract will continue. - I don't have a new provider which takes that broadband /telephone line, I don't need that. That guy didn't want to listen to me that I would like to cancel without keeping the line.
I have cancelled DirectDebit to stop charging me until that will be resolved.
After the last chat with them, they want me to call them again to discuss this. I don't want to spend another hour talking through a few departments and explaining the same thing again and again.
Is it only one way to cancel the service? It should be an online option as well. Talking to them via phone is useless. They can pick the options which they want, not what the customer wants. I've been with TalkTalk since 2013 with one year gap.
