I received an email saying recurring payment rejected due to debit card expired in Feb. I immediately paid online using new debit card and everything went through without issue except the surcharge £12.5. With help from support, this has been waived.
It happens again in Mar payment. I found there are 2 cards listed in the payment page with the old card as default. So I paid manually again and removed the old card from the list. No surchage.
However, for Apr, I received the same email saying my payment rejected. I have checked my account and only the new card is listed. I am sure there is sufficient fund in the bank when the recurring payment was initiated. I have no idea why there was rejection as no information was provided. I don't want to setup DD but prefer to use debit card payment.
Can support take a look on this?
