Get tailored support with your TalkTalk account and bills.
on 17-04-2024 03:47 PM
I received an email saying recurring payment rejected due to debit card expired in Feb. I immediately paid online using new debit card and everything went through without issue except the surcharge £12.5. With help from support, this has been waived.
It happens again in Mar payment. I found there are 2 cards listed in the payment page with the old card as default. So I paid manually again and removed the old card from the list. No surchage.
However, for Apr, I received the same email saying my payment rejected. I have checked my account and only the new card is listed. I am sure there is sufficient fund in the bank when the recurring payment was initiated. I have no idea why there was rejection as no information was provided. I don't want to setup DD but prefer to use debit card payment.
Can support take a look on this?
yesterday
I will chase this with the billing team , I've seen a few similar issues for other customers.
yesterday
Yes. I can use my new card for one-off payment. I just don't know why the recurring payment with new card was not working.
Luckily, the latest "late" payment didn't incur charge.
yesterday
Hi yimkc
Sorry that you are having problems, Did you manage to make a one off payment ?