Returned equipment

[shvsgrey]

Hi Support team,

I was recently sent a replacement router on the 03/08/23  to replace a faulty unit. I returned the old unit as requested using the return bag that came in the box with the router. Everything was returned including the power adapter , router and cables.  Yesterday i received an email asking for the equipment to be returned or there would be a charge.

 Using the track and trace reference number the old router arrived back with yourselves on 10/08/23. 

 Who do I need to pass the track and trace details to , so that the £50.00 charge will not be incurred. 

Many thanks.

[Arne-TalkTalk]

No problem.

[shvsgrey]

Hi Arne, 

Thanks again for sorting this issue out.

[Arne-TalkTalk]

Thank you, I will update the account.

[shvsgrey]

Hi Arne 

I have PM you the details .

Many thanks for your help.

[Arne-TalkTalk]

Hi @shvsgrey 

If you can PM me the tracking information I can add it to your account to stop any charges.

Thank you

[fr8ys]

For permanent proof I suggest you take a photo of your receipt and a screen shot of delivery and attach them as a reply.

Staff will look into for you soon.