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Returning router

dave_adamz
First Timer
Private Message
Message 6 of 6

I’ve finally had an email about returning router but I’ve already moved and it’s getting sent to old address. 

Is it possible to get bag resent to my new address? 

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5 REPLIES 5

Message 1 of 6

Hi 

 

I have requested a returns bag is sent to your new address ASAP. 

 

Regards

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Message 2 of 6

I'll re-escalate this thread for you, @dave_adamz.

 

Gliwmaeden2, a fellow customer.
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Message 3 of 6

I totally forgot to do this until now. I’ve added my new address to private notes. 

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

Hi dave_adamz

 

Can you add your new address to the private notes section and I will request a beg. 

 

Thank you

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

Have you put your new address in Private Notes, @dave_adamz?

 

It's at the end of Personal Information. Access this by going via your avatar/name; settings. SAVE CHANGES. 

 

Staff will reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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