Router return

[RichardChloe]

I was promised a returns bag for my old defunct router, but it has not arrived. 

Can you try again please. Sorry saying i need to send back by 28th April but not got anything yet and don't want to be chanrge £50

[Arne-TalkTalk]

HI RichardChloe

The charge has been removed, the bill in My Account does not update to show this, but the transaction history will show that there is nothing owed. 

[RichardChloe]

Hi 

Sorry for misunderstanding, i have already returned!! 

Please could you check and take the £50 charge of my bill as it already been returned last month. @Chris-TalkTalk @Arne-TalkTalk 

[Arne-TalkTalk]

Hi @RichardChloe

I have added the tracking number to the account and the charge will be cleared. 

Sorry for any inconvenience caused.

[Gliwmaeden2]

I'll move this all to the billing section for you, @RichardChloe, where Arne keeps an eye on this sort of thing.

Your thread will be in that queue for attention. 

[RichardChloe]

Hi

i Just had a bill for £50 as it saying i didn't return but i did return and i got confirmation below. Please can this be picked up and removed from my bill. @Chris-TalkTalk 

https://www.royalmail.com/track-your-item#/tracking-results/QZ298308916GB

[Chris-TalkTalk]

Hi RichardChloe,

I've ordered the returns bag, it should be with you within a couple of working days but please allow up to 5 working days

Chris