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on 17-04-2023 10:38 AM
I was promised a returns bag for my old defunct router, but it has not arrived.
Can you try again please. Sorry saying i need to send back by 28th April but not got anything yet and don't want to be chanrge £50
on 22-05-2023 12:08 PM
HI RichardChloe
The charge has been removed, the bill in My Account does not update to show this, but the transaction history will show that there is nothing owed.
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on 22-05-2023 11:11 AM
Hi
Sorry for misunderstanding, i have already returned!!
Please could you check and take the £50 charge of my bill as it already been returned last month. @Chris-TalkTalk @Arne-TalkTalk
on 22-05-2023 10:26 AM
Hi @RichardChloe
I have added the tracking number to the account and the charge will be cleared.
Sorry for any inconvenience caused.
on 22-05-2023 09:48 AM
I'll move this all to the billing section for you, @RichardChloe, where Arne keeps an eye on this sort of thing.
Your thread will be in that queue for attention.
on 22-05-2023 09:37 AM
i Just had a bill for £50 as it saying i didn't return but i did return and i got confirmation below. Please can this be picked up and removed from my bill. @Chris-TalkTalk
https://www.royalmail.com/track-your-item#/tracking-results/QZ298308916GB
on 17-04-2023 11:07 AM
Hi RichardChloe,
I've ordered the returns bag, it should be with you within a couple of working days but please allow up to 5 working days
Chris
Chris, Community Team
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