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Nellyrob6
First Timer
Private Message TalkTalk

on ‎21-07-2025 06:23 PM

Message 4 of 4

I was just speaking to Ameen and got cut off.

I have been a new customer of yours for 2 months, I was with Virgin who say I still owe them for the past 2 months.

You connected me ages ago, so I'm confused as to why I would have to pay 2 service providers?

Your help would be appreciated

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk

‎21-07-2025 07:20 PM - edited ‎21-07-2025 07:22 PM

Message 1 of 4

If it were the reverse, and you were leaving Talktalk for Virgin, @Nellyrob6, the instructions here are that you can't just do a One Touch Switch but need to speak to the previous provider. 

 

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I would expect the same to apply leaving Virgin as it's not on the integrated Openreach system. 

 

A friendly AI result suggests the same:

 

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Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

on ‎21-07-2025 06:49 PM

Message 2 of 4

Did you give notice to Virgin?

 

Did you sign up with TalkTalk under the switch procedure?

 

Have you spoken to Virgin and asked them why they are still charging you when you left 2 months ago?

 

What did they say?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk

on ‎21-07-2025 06:49 PM

Message 3 of 4

Did you use the One Touch Switch service? Otherwise, your issue would seem to be best taken up directly with Virgin.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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