Shell migration saga continues - paper bills.

[Brocily1]

Hello,

I've just received my first paper bill to which theres no suprise that I've been charged £2.75 for a paper bill I never asked for. The joys of being a TalkTalk customer.

I'm still unable to access the billing section within my account, which I was told would be resolved as they were having issues with it at that time.

Please can this be resolved or I will be taking this further.

Regards...

[Arne-TalkTalk]

Thanks for the update, the bill method has been changed to online now.

[ferguson]

Ah, so you've got access now?

[Brocily1]

Looks like the bill issue is caused by my adblocker. 

[Brocily1]

Hello,

Thanks, is this permanent? I don't want paper bills.

In terms of accessing my bills in my account. I just get a infinite loading bar across various devices.

Thanks

[Arne-TalkTalk]

Hi Brocily1

The paper bill charge has been removed.

What happens when you try to view your bill online?