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Get tailored support with your TalkTalk account and bills.

Shell migration saga continues - paper bills.

Brocily1
Chatterbox
Private Message TalkTalk

on ‎21-10-2024 08:24 PM

Message 6 of 6

Hello,

 

I've just received my first paper bill to which theres no suprise that I've been charged £2.75 for a paper bill I never asked for. The joys of being a TalkTalk customer.

 

I'm still unable to access the billing section within my account, which I was told would be resolved as they were having issues with it at that time.

 

Please can this be resolved or I will be taking this further.

 

Regards...

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5 REPLIES 5

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Brocily1

on ‎23-10-2024 09:58 AM

Message 1 of 6

Thanks for the update, the bill method has been changed to online now.

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ferguson
Community Star
Private Message TalkTalk
In response to Brocily1

on ‎22-10-2024 10:11 PM

Message 2 of 6

Ah, so you've got access now?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Brocily1
Chatterbox
Private Message TalkTalk
In response to Brocily1

on ‎22-10-2024 10:04 PM

Message 3 of 6

Looks like the bill issue is caused by my adblocker. 

Brocily1
Chatterbox
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎22-10-2024 09:03 PM

Message 4 of 6

Hello,

 

Thanks, is this permanent? I don't want paper bills.

 

In terms of accessing my bills in my account. I just get a infinite loading bar across various devices.

 

Thanks

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎22-10-2024 09:15 AM

Message 5 of 6

Hi Brocily1

 

The paper bill charge has been removed.

 

What happens when you try to view your bill online?

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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