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Shell transfer - old TalkTalk account

TomTP
First Timer
Private Message TalkTalk
Message 3 of 3

Hi, 

 

I cannot access my transferred account from Shell Energy Broadband.

When I log in with my email address I can only view details from a contract with TalkTalk which ended in 2019, which was for broadband supplied to another landline number. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @TomTP

 

Can you register your new account on our website https://www.talktalk.co.uk/login/ I have removed your old account. 

 

Let me know if you don't know your new account number starting with a 9. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It can be sorted when staff reach your thread during the week, @TomTP.

 

They'll remove the old details and then you can register afresh.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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