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Gift voucher offer after deciding to stay with TalkTalk

Libasaurus
First Timer
Private Message TalkTalk
Message 7 of 7

Hello there, I was told to start my own thread - so here it is!

 

I recently went over to another provider for a better deal, but TalkTalk made a better offer so I decided to stay... Part of that better offer was a gift voucher, but that hasn't been mentioned in any correspondance outside of the telephone conversation and I have heard nothing more about it.

 

Could anyone provide some light on this please?

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6 REPLIES 6

Message 1 of 7
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Message 2 of 7

This board didn't get staff support later last week, @Libasaurus.

 

They'll catch up as soon as they can. 

Gliwmaeden2, a fellow customer.
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Message 3 of 7

Still not heard anything. 🙁

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Message 4 of 7

I'll re-escalate this for you, @Libasaurus. Staff couldn't chase it till after the 30 days had elapsed. 

Gliwmaeden2, a fellow customer.

Libasaurus
First Timer
Private Message TalkTalk
Message 5 of 7

It's been well over 30 days and I still haven't had/heard anything.

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi Libasaurus

 

Vouchers can take upto 30 days from the time of the renewal which was the 23rd May.

 

Regards

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