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Gift voucher offer after deciding to stay with TalkTalk

Libasaurus
Popular Poster
Private Message TalkTalk

on ‎06-06-2024 09:26 PM

Message 7 of 7

Hello there, I was told to start my own thread - so here it is!

 

I recently went over to another provider for a better deal, but TalkTalk made a better offer so I decided to stay... Part of that better offer was a gift voucher, but that hasn't been mentioned in any correspondance outside of the telephone conversation and I have heard nothing more about it.

 

Could anyone provide some light on this please?

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6 REPLIES 6

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Libasaurus

on ‎08-07-2024 10:57 AM

Message 1 of 7

Hi Libasaurus

 

I have escalated this for you. 

 

Regards.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Libasaurus

on ‎08-07-2024 09:46 AM

Message 2 of 7

This board didn't get staff support later last week, @Libasaurus.

 

They'll catch up as soon as they can. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Libasaurus
Popular Poster
Private Message TalkTalk
In response to Gliwmaeden2

on ‎08-07-2024 09:06 AM

Message 3 of 7

Still not heard anything. 🙁

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Libasaurus

on ‎02-07-2024 08:35 AM

Message 4 of 7

I'll re-escalate this for you, @Libasaurus. Staff couldn't chase it till after the 30 days had elapsed. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Libasaurus
Popular Poster
Private Message TalkTalk

on ‎02-07-2024 08:26 AM

Message 5 of 7

It's been well over 30 days and I still haven't had/heard anything.

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎07-06-2024 10:43 AM

Message 6 of 7

Hi Libasaurus

 

Vouchers can take upto 30 days from the time of the renewal which was the 23rd May.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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