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Strange telephone call

dazzleman1
Chat Champion
Private Message

on ‎19-09-2023 10:39 PM

Message 2 of 2

Hi, not sure the best location for this post.

 

Last week I was having a telephone conversation with TalkTalk. A few days after I received an email with a survey about my telephoning experience. As the call had gone OK I filled in the survey giving the telephone representative a good score.

 

Today I received a call from TalkTalk with regards to the answers I'd giving in the survey, asking why I'd given a low score.

 

I was asked to confirm my name and email. When also asked for address I got a bit suspicious, and after telling the caller that I hadn't given a low score I hung up.

 

Do these sorts of calls happen, or is it something to be concerned about?

 

Many thanks

 

dazzleman1

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-09-2023 10:55 AM

Message 1 of 2

Hi dazzleman1

 

It was a genuine call, made by our loyalty team based on a call made to us on the 14th about a cancellation, the agent filled out a form for a callback. 

 

Sorry that this wasn't explained

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