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Struggling to pay final bill - I'm in financial difficulty and stressed

leegolding
First Timer
Private Message

‎29-04-2023 01:43 PM - edited ‎29-04-2023 02:26 PM

Message 3 of 3

 

Thank you.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎03-05-2023 01:13 PM

Message 1 of 3

Hi leegolding

 

Please call us and ask to speak to the customer payment support team, they will be able to help. 

 

Regards.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-04-2023 02:10 PM

Message 2 of 3

@leegolding, precisely because it was a final bill, they probably cannot compromise. 

 

If you were disconnected because of already not keeping up with the bills, and had not pre-arranged flexible payment, you must be able to see this from Talktalk's perspective too. It costs them to administer and chase up payment. 

 

There are contact details to reach support and advice outside Talktalk on this page:

 

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

 

Staff will be away until after the Bank Holiday. Please wait for them to respond, if you wish further help on the forum. 

 

They will need to identify your account, so complete your community forum profile details. Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

 

 

Gliwmaeden2, a fellow customer.
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